Common questions
I forgot my password
Message the PoultryFast assistant on WhatsApp at 0327 8750009 and ask to reset your password. You must send it from the number registered on your account — that is how the assistant knows it is you. It sets a new password for you right there in the chat.
I can’t sign in at all
Message us on WhatsApp at 0339 2004246 or email [email protected]. Tell us the number you are trying to sign in with. Common causes are a different number than the one registered, or an account that has been switched off.
The assistant says my number is not registered
WhatsApp is answering from a different line than the one on your account. Check the number under Settings → your name, and message from that number.
I can’t add a daily log for an older day
A flock’s daily log stays open for 60 days from the day the chicks arrive. After that the log locks, which is normal: close the flock and start the next batch. Your reports stay readable forever.
A teammate can’t see something I can
Access follows the role. An Owner or Admin sees the whole business. A Worker records daily logs only. A Doctor sees health cases. Change a teammate’s role from the Team members screen.
Numbers look wrong or out of date
Pull down to refresh on the screen in question. Entries made offline sync as soon as the phone has a signal, so a figure can lag briefly on a weak connection. If it still looks wrong, message us with a screenshot.